Consumer protection services – buyers in Kharkiv, Kyiv, Odessa
Consumer protection in Kharkiv, Kyiv, Odessa (also consumerism) is a set of measures implemented by the state and social movements aimed at regulating the relationship that arises between the consumer (a physical person purchasing a product or service for personal, family, domestic and other needs not related to business activities) and the subject of business activities – the manufacturer, the executor, the seller and includes: the establishment of specific consumer rights; Forms of possible violations of rights and the mechanism for protecting them; responsibility for consumer rights violations.
Consumers (buyers) are individuals who have purchased goods, services, for their non-economic needs. Also, when individuals conclude credit contracts with banks, the lion’s share of contracts falls under consumer loans.
The legislator gave consumers special status, rights and guarantees.
In the same case, if you need the help of a lawyer or a lawyer in civil cases in Kharkiv, Kyiv, Odessa, the law firm will provide them with legal assistance at the slightest violation of consumer rights, enshrined in the Law on Consumer Protection of Ukraine.
Our consumer protection services in Kharkiv, Kyiv, Odessa:
- negotiating with an enterprise, organization, institution, manufacturer or seller of goods, products, services, a bank or a banking institution, making a claim-requirement for repair, elimination of deficiencies, replacement of goods, refund of money.
- Consumer Protection Inspectorate.
- going to court.
According to the current legislation of Ukraine, on the basis of complaints received from consumers, the state authorities for consumer protection conduct an unscheduled inspection of the activities of business entities.
Consumer (buyer’s) complaint requirements:
Such a complaint is filed in writing.
Must contain mandatory details about the applicant.
As well as data about the product, the service.
A copy of the settlement document and the warranty document are attached to this statement.
Consumer protection authorities’ contacts:
Consumer Protection Inspectorate in Kharkiv, Kyiv, Odessa Region
(formerly the General Kharkiv Regional Consumer Protection Directorate)
61022, Kharkiv, Sumskaya Street, 45
Bodies.: (057) 700-39-65
fax: (057) 700-39-68
Public Reception (057) 700-39-67
Consumer Protection Inspectorate in kiev region (formerly the Kiev City Consumer Protection Directorate)
04070 Kiev, Sagaidachny Street, 29-A
Fax: (044) 417-21-01, 463-70-32
The Consumer Protection Act (the Law) is a piece of legislation designed to regulate the relationship between the buyer (consumer) and the seller (the manufacturer). Article 1 of the Act outlines the basic definitions of the concepts used in this legislation. Also, in addition to the Law of Ukraine “On consumer protection” when applying, for example, to the store where the goods were purchased, should be guided by the Civil Code of Ukraine, as well as the Cabinet of Ministers’ Resolution “On the approval of certain provisions of the Law on Consumer Protection of Ukraine.”
Buying an item of poor quality: what to do?
The main problem faced by buyers is the inadequate quality of the goods. Article 7 of the Act establishes warranty obligations. Thus, the manufacturer ensures that the products, including its components, work properly. If there is no warranty period or expiration date for the goods, the buyer can make demands for warranty repairs within 2 years, and the construction facility within 10 years from the date of transfer to the consumer. When the goods are exchanged, the warranty period is calculated anew.
Article 8 of the Act provides for consumer rights in the event of an improper quality purchase. Thus, the Act provides for the buyer’s right to a proportional reduction in the price, free elimination of the shortcomings of the goods within a reasonable time, or reimbursement of the cost of correcting the shortcomings of the goods.
If you apply for a flaw, it should be understood that the concept of “reasonable time” is very vague. So, for different types of goods such a period can be different. Therefore, it is necessary to ask the seller or manufacturer to clarify in what clearly defined time period the flaw will be eliminated. It should also be known that the warranty period is extended for the period while the goods are in repair.
Also, the Act provides for the buyer’s right to terminate the contract and return the paid amount to the buyer, or to replace the goods with the same or similar if there are significant shortcomings. The concept of “substantial flaw” is the defining concept in this article. This is the disadvantage that has shown itself after the warranty repair. Only after the warranty repair and the re-discovery of the same deficiency can the buyer demand to replace the goods or return the money. This right is valid for the duration of the warranty period, not for only 14 days.
Also, the law provides for the right of the buyer to write an application in order to receive a similar product for use from the store’s exchange fund for the time of warranty repair.
How do I return the right quality product?
The law also provides for the right of the buyer to return the goods of the proper quality, which did not fit its form, color and other individual characteristics within 14 days of the day following the purchase. But there is a condition that such goods should not be in use and must keep their product appearance. However, not all items are refundable. Thus, the Cabinet of Ministers of Ukraine has approved a list of goods of proper quality, which are not subject to exchange or return. For example, children’s toys, shaving devices, medicines. The full list of goods can be read on the website of the Parliament of Ukraine.